Last updated: 1 November 2026
Because every job is printed to your size and design, we handle cancellations and refunds as follows.
Cancelling an order
- Before you approve the quote: you can cancel at no cost. Nothing has been charged.
- After you approve and pay, before production starts: you can cancel and get a full refund.
- After design or production has started: we refund the amount paid minus the cost of the work already done (design time and material used). We will tell you the amount before refunding.
- After printing is finished: custom-printed items can't be cancelled or returned.
When we refund
- If the printed item has a defect caused by us (wrong size, wrong material, printing fault) and you tell us within 3 days of delivery, we will reprint it at no cost or refund it.
- Colour variations within normal printing tolerance, and mistakes in text or design that you approved in the proof, are not defects.
How to request a refund
Sign in, open My account → Refund requests, choose the job, enter the amount and the reason. You can also call us.
How refunds are paid
- Payments made through Razorpay are refunded to the same card, UPI or bank account.
- UPI and cash payments are refunded to your UPI ID or bank account.
- Approved refunds are processed within 5–7 working days. Your bank may take a few more days to show the amount.
Contact
Mamatha Digitals, our shop
Phone: +91 99498 59577 · Email: our email